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Frequently Asked Questions
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For additional questions not listed here, please feel free to contact us using our feedback form.
How do I make a claim?
You can make a claim by notifying us through phone, by e-mail and filling of claim notification form.
What is a discharge voucher?
A discharge voucher is document that discharges the Insurer from any future liability in respect of a claim. The claimant is required to complete it to confirm his acceptance of the claim offer.
How do I find a branch of SA Insurance?
You can find a branch of SA Insurance on this website via our Branch Locator or calling our Head Office.
Why should I invest in SA Insurance?
You should invest in SA Insurance for the following reasons:
- One of the most capitalized Insurance companies.
- Technology driven company.
- Good profit on for Shareholders.
How do I get a quote?
You can get a quote from any of our Unit Heads or Group Head in the underwriting Unit or by using our online Quote Calculator.
How do I make payment?
Payment can be made through cash/cheque payment made payable to SA Insurance Plc.
What is an excess?
Excess is the amount which an Insured bears on every claim, Its purpose is to prevent trivial claims . Excess may be fixed sum or a percentage of claim or sum Insured.
How do I qualify for free tracking?
You qualify for free tracking only if the value of your vehicle is N4,000,000.00 and above.
How do I track my claims?
We have made it simple and convenient to track your claims. Our Claims Tracker enables our clients monitor the status of their claims online. For further enquiries, please feel free to call our customer lines or email us: [email protected].
How can I get a discount on my premium?
As a result of no claim record over a period of time in motor Insurance, you can get discount on your premium if you have accident free year and this will continue for each year until the discount reaches 50%,this is called No Claim Discount. You can also enjoy a discount if you insure more than two vehicles.
In fire Insurance and other classes you can enjoy a Long Term Agreement Discount (LTA) if you agree to insure with us for more than three year, also there is Fire Extinguishers Appliances Discount (FEA) if you install fire extinguishing appliances in your premises. You can enjoy Group Discount on your Group Personal Insurance if the number of your Insured employees or club is more than 10 persons.
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